Shipping & Returns
All orders ship UPS, including Ground, Next Day and Two-Day service, as detailed in Checkout, where you will see shipping rates for each type of service before selecting the one that best meets your needs. Next Day and Two-Day orders must be received by noon in order to be shipped the same day.
Rates are calculated according to the weight and size of the package, delivery zip code and type of service requested; we do not up-charge UPS rates. Please tell us if delivery is to a residential or commercial address and if we have your permission to leave a package without a signature.
Please contact us immediately if your package arrives damaged or is missing. You must send us images of all damaged products and cartons (both inside and out), so that we may file a claim with UPS. Please do not destroy damaged products or cartons, as UPS may need to inspect them before approving a claim.
We add a Handling Charge to purchases to compensate for the cost of the double-walled boxes we use to pack your products, so that they arrive undamaged and ready to use. We hope that you will re-use these cartons--they're great for shipping and storage because they don't crush when stacked.
You are always welcome to pick up your purchases in person during business hours; we will contact you when your order is ready. Please tell us if you are authorizing someone other than yourself to pick up your order.
ALL SALES ARE FINAL, so please choose your products carefully. We will gladly help you determine which products are suitable for your projects and in what quantities, so please be prepared to give us details about substrates, existing finishes, uses and the size of the area being coated. It's a good idea to sample products in small amounts before buying larger quantities, to be sure the colors and finishes conform to your expectations.
Refunds and credits are issued at Casa Verde's discretion; restocking fees may apply to pre-authorized returns. Return shipping is at the buyer's expense.